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CX Transformation Challenges!
What are some of the biggest challenges organizations face in their customer experience transformation journey? […]
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Building a Successful Product: The Importance of Product Development, Productization, Go-To-Market Strategy, and Customer Experience
Product development, productization, go-to-market strategy, and customer experience are all essential components of a successful […]
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Building a Future-Proof Business: The Operating Model and Organization Design Toolkit for Effective Customer Experience Management
Introduction In today’s dynamic business landscape, the key to sustainable success lies in designing a […]
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The Power of a Unified Effort in Providing Exceptional Customer Experience
Introduction In today’s fast-paced and interconnected world, delivering a great customer experience has become paramount […]
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A.Santhakumaran ACXS is an expert specialist in CX Transformation!
Unlock the secrets to designing
a customer experience That
Drives Revenue And Loyalty.
CX Consulting
Offers expert advice and guidance to businesses seeking to enhance their customer experience and achieve their goals..
Speaking & Judging Engagement
Provides a platform for industry experts to share insights, strategies, and best practices on customer experience with businesses and individuals seeking to improve their CX
WHAT WE DO
The Customer Experience solutions for your business
As a customer experience training and consulting firm, we specialize in helping organizations enhance their customer experience initiatives. Through our comprehensive training programs, we equip teams with the knowledge, skills, and tools needed to create exceptional customer journeys.
Our consulting services focus on providing expert guidance and strategic support, enabling businesses to develop customer-centric strategies, optimize processes, and drive sustainable growth. With a tailored approach, we help organizations unlock their full potential, exceed customer expectations, and achieve long-term success in the competitive marketplace.
CX Practitioners
End-To-End Customer Experience Design
Product Manager
From Marketing Plan to Brand Development Strategies
Business Strategy Unit
Business Transformation Unit
25 + Years
About Us
CX vision and digital experience
We are a customer experience consultancy firm that offers training, coaching, consulting, and speaking engagements, led by industry experts like A. Santhakumaran, to help businesses improve their customer experience and drive success.
- CX Training & Coaching
- CX Consulting
- CX Board Advisory
Our Six Top Selling Training Programmes
From productization to customer experience!
Customer Experience Management Masterclass
Aims to address the challenge of enhancing and optimizing the overall satisfaction and engagement of customers with a company’s products or services.
Design Thinking, Innovation & Deployment Masterclass
Aims to tackle the problem of fostering a culture of creativity and problem-solving within organizations, enabling them to generate innovative solutions and effectively implement them in a systematic and human-centered manner.
Product Management, Marketing & Customer Experience Skills for Product Managers
Aims to address the business problem of equipping product managers with the necessary skills and knowledge to effectively manage and market products, enabling them to drive product success, meet customer needs, and achieve business objectives.
CX & EX Transformation Masterclass
Aims to solve the business problem of improving customer experience (CX) and employee experience (EX) by providing strategies, tools, and techniques to enhance interactions, satisfaction, and engagement, leading to increased customer loyalty, employee productivity, and overall business growth.
Customer Success Experience Masterclass
Aims to solve the business problem of maximizing customer success and satisfaction by equipping customer success teams with the necessary skills and strategies to proactively engage, support, and retain customers, leading to higher customer lifetime value, reduced customer churn, and overall business growth.
Sales Experience Transformation Masterclass
Aims to address the challenge of improving sales effectiveness by providing strategies and techniques to enhance the customer’s buying journey, increase customer satisfaction, and drive sales growth.
About Us
Discover Our Features
Dedicated Customer
Success Team
I’m a subhead that goes with a story.
- Project strategy
- Accurate coding (development)
- Creative frontend
- User interface design (UI)
- Interaction design
Unlock the secrets to delivering unforgettable customer experiences and skyrocket your business success.
Learn the customer-centric strategies that top product managers and customer experience practitioners swear by
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