Founder CX Expert Asia
The Leading Customer Experience Community in Asia
About A.Santhakumaran ACXS
As an accomplished Customer Experience (CX) and Training professional, Santhakumaran is a distinguished Accredited Customer Experience Specialist (ACXS) and an International Customer Experience Consultant. With an illustrious career, he has earned the reputation of being an esteemed judge for prestigious awards such as the North American Customer Centricity Awards, World Customer Centricity Awards, and CXPA Emerging Leader’s Award.
Education and Expertise: Santhakumaran’s commitment to continuous growth and excellence is evident in his pursuit of a Master’s Degree in Social Science (MSc) from Universiti Putra Malaysia (UPM). He holds a Bachelor of Business Administration (Hons) degree from Universiti Kebangsaan Malaysia (UKM), where he majored in Marketing.
In addition to his academic achievements, Santhakumaran is a Chartered Customer Experience Master Trainer, Certified Master Sales Trainer, and a skilled practitioner in Design Thinking. His HRDF Certified Trainer accreditation (TTT/2930) further reinforces his training capabilities.
Professional Certifications: Santhakumaran’s expertise extends to various domains, making him a versatile professional in the field. He holds the esteemed Six Sigma Black Belt title from the International Six Sigma Institute. He is a Certified NLP Practitioner from the National Federation of Neuro-Linguistic Programming (NFNLP) in the USA. Additionally, he is a Certified Hypnotherapist, further enhancing his repertoire of skills.
As a seasoned CX specialist and training expert, Santhakumaran brings a wealth of knowledge and hands-on experience.
His passion for empowering individuals and organizations with customer-centric strategies has led him to conduct impactful workshops, seminars, and consultancy services worldwide.
With a unique blend of educational achievements, professional qualifications, and practical expertise, Santhakumaran is recognized as a prominent figure in the Customer Experience landscape. His commitment to excellence and relentless pursuit of growth continues to impact the CX community positively and beyond.